Do I need a prescription to order from Pharmacy Mall?
Prescription drugs on our site follow the same principle as in the US: if a medication requires a prescription locally, it requires one here as well. In most cases, we can’t fill orders for Rx-only medications without a valid prescription issued by a licensed physician. We do not sell controlled substances, narcotics, or any drugs under special regulatory control.
For medications that are classified as over-the-counter in your country, you can place an order without a prescription. Some drugs sold without prescription in other countries may still require one in the US, so customers are responsible for checking local regulations before placing an order.
Where are the medications sourced from?
Our inventory includes medications manufactured in India, the UK, Canada, New Zealand, and Singapore. Every manufacturer complies with GMP (Good Manufacturing Practice) standards and operates under regulation by national health authorities.
For example, many generics we offer come from India, where over 40% of generics consumed in the US are produced. Indian pharmaceutical companies such as Cipla, Sun Pharma, and Dr. Reddy’s Laboratories are among the largest exporters to the US market and supply millions of doses annually to American distributors.
Is it legal to order medications from abroad?
In the US, importing prescription medication for personal use is not officially allowed by the FDA. However, the FDA uses enforcement discretion for personal imports of up to 90 days’ supply when the medication is for a serious condition, not available domestically in the same form, and poses no health risk.
Pharmacy Mall operates on this principle: providing access to medications for personal use, in quantities consistent with individual therapy, and offering drugs that are either unavailable or unaffordable in the US system. Thousands of Americans each year turn to international pharmacies for this reason.
How long does shipping take?
Delivery time depends on the shipping method and destination. Standard airmail delivery usually takes 10–21 business days. For selected countries, including the US, expedited delivery by courier is available and may arrive in 7–14 days.
Delays may occur due to customs checks, local postal service backlogs, or holidays. We monitor tracking closely and support customers through any delivery issues. Packages are discreet, with no indication of medical content on the outside.
Can I order for someone else?
Yes, but only if you are ordering on behalf of a family member and the order complies with the same prescription and identity requirements. You are responsible for providing correct information and ensuring legal use of the medication. Orders cannot be transferred or resold.
Why are your prices lower than US pharmacies?
There are several reasons. In the US, pharmaceutical pricing is heavily influenced by patent law, supply chain markups, and insurance reimbursement structures. In many other countries, governments regulate drug pricing and allow for early entry of generics.
For example, a branded drug in the US may cost $300 per month due to exclusivity rights, while the same molecule sold as a generic in India may cost $15. International manufacturers often sell directly to pharmacies like ours, bypassing wholesaler markups and distribution fees.
What payment methods are accepted?
We accept major credit cards, as well as other secure payment options that may vary by region. All transactions are encrypted. No sensitive card information is stored on our systems. We do not accept checks or cash-on-delivery.
Are the medications genuine?
Every product we ship is sourced directly from licensed manufacturers and checked for expiration dates and batch information. Medications are identical in active ingredient, dosage, and therapeutic effect to their US counterparts, though packaging and pill appearance may differ.
We only list drugs from verified facilities operating under national health authority oversight. Customers can request manufacturer details or batch information for any order.
What if my package is lost or delayed?
If your package does not arrive within 30 business days, we offer a free reshipment or refund. We track every order and help resolve delivery problems, including issues with customs or postal errors.
Customers are advised to double-check shipping addresses and monitor tracking links after dispatch. Once the order is processed and shipped, we keep in touch through email updates.
How are generics different from branded drugs?
Generic medications contain the same active ingredient in the same dose and form as their branded version. They may differ in inactive ingredients like binders or colorants, but not in therapeutic effect.
In the US, the FDA requires generics to prove bioequivalence within 80% to 125% of the brand’s absorption range. This is the same standard followed by other regulatory agencies like the EMA or India’s CDSCO.
Most patients tolerate generics without issues. If you’ve had a specific reaction or sensitivity to a brand switch in the past, let us know before ordering.
Can I cancel or change my order?
Orders can be canceled before they are processed and shipped. After that point, we are unable to change or cancel due to international logistics and pharmaceutical handling rules.
We advise reviewing all items carefully before confirming payment. If you made a mistake, reach out immediately. We’ll do what we can depending on the order status.
List of medications not available through us
Our site is focused on general health, chronic disease management, sexual health, dermatology, and select antibiotics. We do not support recreational drug use or off-label abuse of prescription medications.
Need more help?
Our support team includes staff with pharmaceutical training who understand the importance of accurate medication guidance. You can reach us by email for questions about your medication, dosage concerns, or logistics. We answer within 24–48 hours on business days.