Who We Are and What This Page Covers
Pharmacy Mall operates as an international digital pharmacy platform. We provide access to medications and health products through a network of regulated and accredited pharmacies. This page outlines the conditions that govern your use of our website, purchase of products, communication, and any other interaction involving our platform. By using our website, you accept and agree to everything written here, even if you haven’t read it word for word.
Use of the Website
The content on this site is designed for adults residing in the US and other countries where our services are permitted by law. You must be at least 18 years old to place an order or submit any personal information. Use of the website for any unlawful purpose is strictly prohibited.
We reserve the right to modify, restrict, or suspend access to any part of the site at any time. Any misuse of our content, technology, or ordering system may result in permanent denial of access.
Product Information and Availability
We do not manufacture medications. Pharmacy Mall connects users to licensed international and domestic pharmacies. All medicines are dispensed by pharmacies that operate under strict regulatory oversight in their respective jurisdictions.
Product images and descriptions are provided for informational purposes. Packaging, appearance, and origin of medications may vary depending on the pharmacy fulfilling the order. This includes differences in pill shape or label language, especially for international generics. Every product offered is subject to availability. If a product is temporarily unavailable, we may offer alternatives or cancel the order.
No Medical Advice
This website does not provide medical advice. Information on the site, including drug guides, dosing information, or general health content, is not a substitute for consultation with a licensed healthcare provider. You are responsible for confirming that the medication you order is appropriate for your condition. Pharmacy Mall is not liable for medical outcomes resulting from failure to consult a doctor.
Prescription Policy
Some medications require a valid prescription depending on the regulations of your country or state. By placing an order, you confirm that you are either exempt from prescription requirements or have consulted a healthcare professional. We reserve the right to request a copy of a prescription where applicable. Orders for prescription drugs may be canceled or held if the regulatory criteria are not met.
Order Processing and Payment
Orders are processed upon receipt of payment. We accept major credit cards and other secure payment methods displayed at checkout. Your financial data is encrypted and handled via third-party processors compliant with PCI-DSS standards.
Once an order is placed, you will receive a confirmation email. Processing time typically ranges between 1 and 3 business days before dispatch. Estimated delivery time depends on the destination and shipping method chosen.
Shipping and Delivery
Delivery timeframes are estimates, not guarantees. Customs clearance procedures and postal delays can affect transit time. Standard delivery to the US generally takes 10 to 21 days, while expedited options may shorten this period. All risks transfer to the customer once the product has been shipped.
In rare cases, customs may detain or reject packages. If this happens, we will assist in reshipping or refunding, depending on the specific case. However, we are not responsible for local import restrictions or customs seizures caused by inaccurate information provided by the customer.
Refunds and Returns
Due to the nature of pharmaceutical products, returns are not accepted once the order has been shipped.
Refunds or reshipments may be granted under the following circumstances:
- Package lost in transit (confirmed by the shipping carrier)
- Damaged or incorrect items received
- Customs seizure with proper documentation
Refund requests must be submitted within 30 days of the order date. Supporting evidence may be required.
Customer Responsibilities
You agree to:
- Provide accurate, current information when placing an order
- Use the medication as directed by your physician
- Confirm that the importation of the product complies with your local laws
- Monitor your email for updates about your order
We reserve the right to reject orders that appear fraudulent, incomplete, or violate our policies.
Limitation of Liability
Pharmacy Mall is not liable for indirect or consequential damages arising from the use of our website or products. This includes health outcomes, delays in delivery, or legal issues resulting from cross-border medication importation. Our role is limited to facilitating access to licensed pharmacies. You assume full responsibility for product use and compliance with your local regulations.
Changes to These Terms
These terms may be updated at any time without notice. Your continued use of the website constitutes agreement with the latest version. We recommend reviewing this page regularly.
Contact
For questions or concerns about these Terms & Conditions, contact our support team using the contact form on our website. We aim to respond to inquiries within 1 to 2 business days.